How do I join the
Discount Club to take advantage of the discounted prices?
It is very simple.
Fill out your name and email address at the top left hand
corner of this page in the ‘Discount Club’ panel. Or click on any of the ‘club’
logos which will take you to the sign up page. On completing the form, you will
receive an email with your login details and instructions on how to login.
Discounts will only be applied at checkout when you are
logged in
How do I order?
Once you have chosen an item, you can add it to the shopping
cart by clicking on the green shopping cart icon. You will then be transferred
to the shopping cart. From there, you can either go through the checkout
process or continue shopping.
If you prefer you can call us on 01732 700916. We will be
happy to help with your enquiry.
How do I pay?
There are three ways you can pay: any major credit or debit
card, PayPal or Google Checkout.
Rest assured when using your credit or debit card, your
transaction will be safe and secure. As we use Protx to process all card
transactions. Protx employ the highest
levels of online security. Protx has
achieved the highest level of compliance under the Payment Card Industry Data
Security Standard (PCI). They adhere to the most stringent levels of fraud
screening, ensuring that your details remain secure throughout the transaction
process.
Can I visit you?
Yes. Callers are also welcome at our shop in Hildenborough.
Opening times are Mon-Fri 10.00-6.00, Sat 10.00-5.00. Closed
Sundays and Bank Holidays.
Please contact us to ensure stock availability before
travelling.
How
much is delivery within the UK?
We have three price bands for delivery:
·
Orders to the value of £50 Delivery charge £2.99
·
Orders between £50 and £150 Delivery charge £5.00
·
Orders over £150
Free Delivery
How long is delivery?
Subject to stock availability, standard delivery is within 7
to 10 working days, however it is often much quicker than this.
Who do you use to
deliver the parcels?
We use City-Link or Royal Mail for all our deliveries.
What happens if I'm
not in when my parcel is delivered?
A card will be left at your address to advise of the failed
delivery. The card will either contain a new delivery date or a contact phone
number. You can ring this number to arrange delivery at your convenience.
What do you do with
my personal information?
Absolutely nothing!! We guarantee not to share any
information with other companies or third parties. All information is kept on
our secure server and will only be used by us to contact you should we have any
queries with your order. We may occasionally send you promotional material by
email. If you do not wish to receive further promotions from us, there is an
unsubscribe button on the email.